Strategy

A collection of 62 posts

Governance

Reimagining Technology Governance: A Strategic Framework for Sustainable Innovation

In a world increasingly defined by rapid technological changes, establishing a robust framework for technology governance has never been more critical. This article proposes a comprehensive framework that not only addresses the fundamental aspects of technology governance.

Cyber

Harnessing Cybersecurity as a Catalyst for Growth: A New Paradigm for CISOs

In an era where digital innovation is a fundamental driver of business growth, the role of Chief Information Security Officers (CISOs) has evolved from gatekeepers to enablers.

AI

It's 10PM. Do You Know Where Your Training Data Is?

With the whipsaw rate of the evolving landscape of generative artificial intelligence (GenAI), the age-old adage "garbage in, garbage out" takes on a whole new level of significance.

AI Featured

Creating a Flywheel for GenAI Transformation: A Framework for Unlocking Sustained Value

As GenAI continues to reshape the business landscape, firms are grappling with harnessing its potential. The promise of GenAI is undeniable, realizing its full impact requires a strategic and holistic approach – one that transcends mere technology fostering a self-sustaining flywheel.

Analytics Featured

Empowering Human Intelligence with Prescriptive Analytics Where it Matters Most

At Mesh Digital LLC we believe that data & analytics products should be pervasive and best delivered at the point of consumption. In other words, analytics and insights are embedded and available at the right times, at the places that consumers use their everyday digital services to do their work.

Impact Study

Impact Study: Multi-billion Dollar Mid-Western Mutual Insurance Firm Data Trust & Data De-Identification Strategy

The CIO and his leadership team (LT) were beginning a digital transformation journey with data as an underpinning of their digital future. However, Data Trust and a cohesive Data De-Identification (DDI) Strategy wasn't yet part of the foundation of that digital transformation.

Strategy Featured

Managing Technical Debt for Chief Product Officers (and Chief Digital Officers): Unleashing the Power of Clean Code & Innovation

In the realm of product development, tech debt lurks as a formidable challenge for Chief Product Officers and their teams. In this insightful article, we explore the importance of addressing technical debt and how CPOs can foster a culture of clean code and innovation within their organizations.

risk

When AI Can't Replace Humans: Informing & Managing Risk

Although Artificial Intelligence (AI) has revolutionized various industries by automating processes, analyzing data, and making predictions it can't replace humans entirely (yet) in risk management.

Agile

When Agile is Too Agile: Addressing Challenges and Achieving Organizational Alignment in the Enterprise

Agile practices can lead to challenges, particularly when projects involve complex dependencies and require alignment across the organization. This article explores the issues that arise when Agile is "too agile" for an enterprise and offers strategies to address these challenges.

risk

AI's Impact on Risk Management: Transforming Global Enterprises' Risk Posture, Investments, and Strategies

AI is rapidly reshaping industries and business practices, and its impact on risk management is no exception. This article explores the profound implications of AI on risk management practices.

risk Featured

Creating a Shift Left Risk Strategy: Enhancing Organizational Agility and Reducing Bottom Line Costs

A proactive and agile risk management approach known as "Shift Left Risk Strategy" has emerged as a more effective way to manage risks while simultaneously improving organizational agility and reducing costs.

Strategy Featured

Creating a Total Experience (TX) Strategy: Enhancing Customer Experience and Driving Top-Line Revenue

In today's highly competitive markets, providing exceptional customer experience (CX) is a strategic imperative. However, focusing solely on CX isn't sufficient. An innovative approach that merges customer w/colleague experience (CX + EX) can create a Total Experience (TX) strategy.

Impact Study

Impact Study: Consumer Banking Technology Strategy - Baseline Assessment, Target State & Roadmap

Amidst a recent acquisition spree, the consumer banking landscape has become more complex and the client’s IT priorities have shifted.

Growth Featured

Experience-led Growth: The modern approach to create value and lift across global industries

Experience-led growth is a strategy that involves creating a unique & engaging experience to drive growth and create value for all stakeholders. This approach to business is becoming increasingly critical in a variety of industries, including financial services, healthcare, automotive, and retail.

Growth

The 5 BIGGEST Myths & Misconceptions About Growing a Company During Volatile Economic Down Cycles.

As a Management Consulting organization here at Mesh Digital, LLC we're in a unique position to myth bust misconceptions across markets and industries around growth during volatile economic times as we're seeing in 2023.

Retail

Industry Focus: How Digital Touchpoints Are Changing Customer Experiences in Global Retail.

Retail has undergone significant changes of late, with the rise of digital technologies and the increasing demand for seamless, personalized customer experiences. Digital touchpoints, such as online, mobile apps, and social media platforms, have become critical components of the customer journey.

Industry Focus

Industry Focus: How Digital Touchpoints Are Changing Customer Experience in the Global Financial Services Industry.

Today, financial institutions are no longer just brick-and-mortar institutions where customers go to deposit or withdraw money. From online banking to mobile payments, customers now expect a seamless and convenient experience across all digital channels.

Healthcare

Industry Focus: How Digital Touchpoints Are Changing Customer / Member Experience in the Health Insurance Industry.

Digital touchpoints have revolutionized CX across industries, and the health insurance industry is no exception. With the rapid advancement of technology, health insurers have increasingly embraced digital touchpoints to enhance customer experience, improve efficiency, and streamline processes.

Automotive

Industry Focus: How Digital Touchpoints Are Changing Customer Experience in the Global Auto Industry.

The global automotive industry has been experiencing a paradigm shift in recent years, driven by the rapid advancement of digital technology, combined with the opportunities and challenges of moving to electrified platforms.

Transformation Tips

Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation

Structuring customer journey teams as one of the first horizontal capabilities defined as part of the customer experience organization can go a long way towards the goal of breaking down problematic, legacy silos. Here are some steps to consider when thinking about organizing customer journey teams:

Transformation Tips

Transformation Tips Series: Breaking Down Organizational Silos in CX Led Digital Transformation

Breaking down organizational silos is an important step in achieving a successful customer experience lead digital transformation. Here are a few considerations to keep in mind when planning your organization's transformation journey:

Digital Featured

The 5 Stages of Building a Digital-First, Customer-Centered Company

Here at Mesh Digital, LLC research and recent successful client engagements continue to reinforce that businesses' need greater elements of context, control and collaboration in all end-to-end interactions, and processes to improve the Customer/Patient Experiences (CX/PX).

Impact Study

Impact Study: Big Blue Health Insurer's Enterprise IAM Strategy & Architecture

The CISO of this $21B US Health Insurer was looking to leverage IAM to underpin the firms Digital Transformation, but also to empower its workforce just as new challenges & opportunities emerged in healthcare due to the COVID-19 pandemic. The firm needed its first ever Enterprise-wide IAM Strategy.

Impact Study Featured

Impact Study: Global Airline Digital Channel Reinvention Strategy & Architecture

When the COO & Chairman of this Global Airline was staring down the path of restructuring, he saw the opportunity for Digital to lead the business out of bankruptcy and brought Mesh Digital in to drive this Digital Reinvention.

resiliency Featured

Improving Resiliency by Modernizing Operating Paradigms

As central banks attempt to curb historic inflation to counter the liquidity injections, spurred by goosing economies due to slow downs caused by the COVID-19 pandemic. Executive leaders are trying to game out and rapidly act to stem the impacts of approaching market and demand contraction.