Strategy Featured Creating a Total Experience (TX) Strategy: Enhancing Customer Experience and Driving Top-Line Revenue In today's highly competitive markets, providing exceptional customer experience (CX) is a strategic imperative. However, focusing solely on CX isn't sufficient. An innovative approach that merges customer w/colleague experience (CX + EX) can create a Total Experience (TX) strategy.
Impact Study Impact Study: Consumer Banking Technology Strategy - Baseline Assessment, Target State & Roadmap Amidst a recent acquisition spree, the consumer banking landscape has become more complex and the client’s IT priorities have shifted.
Growth Featured Experience-led Growth: The modern approach to create value and lift across global industries Experience-led growth is a strategy that involves creating a unique & engaging experience to drive growth and create value for all stakeholders. This approach to business is becoming increasingly critical in a variety of industries, including financial services, healthcare, automotive, and retail.
Growth The 5 BIGGEST Myths & Misconceptions About Growing a Company During Volatile Economic Down Cycles. As a Management Consulting organization here at Mesh Digital, LLC we're in a unique position to myth bust misconceptions across markets and industries around growth during volatile economic times as we're seeing in 2023.
Retail Industry Focus: How Digital Touchpoints Are Changing Customer Experiences in Global Retail. Retail has undergone significant changes of late, with the rise of digital technologies and the increasing demand for seamless, personalized customer experiences. Digital touchpoints, such as online, mobile apps, and social media platforms, have become critical components of the customer journey.
Industry Focus Industry Focus: How Digital Touchpoints Are Changing Customer Experience in the Global Financial Services Industry. Today, financial institutions are no longer just brick-and-mortar institutions where customers go to deposit or withdraw money. From online banking to mobile payments, customers now expect a seamless and convenient experience across all digital channels.
Healthcare Industry Focus: How Digital Touchpoints Are Changing Customer / Member Experience in the Health Insurance Industry. Digital touchpoints have revolutionized CX across industries, and the health insurance industry is no exception. With the rapid advancement of technology, health insurers have increasingly embraced digital touchpoints to enhance customer experience, improve efficiency, and streamline processes.
Automotive Industry Focus: How Digital Touchpoints Are Changing Customer Experience in the Global Auto Industry. The global automotive industry has been experiencing a paradigm shift in recent years, driven by the rapid advancement of digital technology, combined with the opportunities and challenges of moving to electrified platforms.
Transformation Tips Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation Structuring customer journey teams as one of the first horizontal capabilities defined as part of the customer experience organization can go a long way towards the goal of breaking down problematic, legacy silos. Here are some steps to consider when thinking about organizing customer journey teams:
Transformation Tips Transformation Tips Series: Breaking Down Organizational Silos in CX Led Digital Transformation Breaking down organizational silos is an important step in achieving a successful customer experience lead digital transformation. Here are a few considerations to keep in mind when planning your organization's transformation journey:
Digital Featured The 5 Stages of Building a Digital-First, Customer-Centered Company Here at Mesh Digital, LLC research and recent successful client engagements continue to reinforce that businesses' need greater elements of context, control and collaboration in all end-to-end interactions, and processes to improve the Customer/Patient Experiences (CX/PX).
Impact Study Impact Study: Big Blue Health Insurer's Enterprise IAM Strategy & Architecture The CISO of this $21B US Health Insurer was looking to leverage IAM to underpin the firms Digital Transformation, but also to empower its workforce just as new challenges & opportunities emerged in healthcare due to the COVID-19 pandemic. The firm needed its first ever Enterprise-wide IAM Strategy.
Impact Study Featured Impact Study: Global Airline Digital Channel Reinvention Strategy & Architecture When the COO & Chairman of this Global Airline was staring down the path of restructuring, he saw the opportunity for Digital to lead the business out of bankruptcy and brought Mesh Digital in to drive this Digital Reinvention.
resiliency Featured Improving Resiliency by Modernizing Operating Paradigms As central banks attempt to curb historic inflation to counter the liquidity injections, spurred by goosing economies due to slow downs caused by the COVID-19 pandemic. Executive leaders are trying to game out and rapidly act to stem the impacts of approaching market and demand contraction.
Strategy Featured Why does your “New Strategy” look just like the old one? Strategy requires inspired creative management thinking, as we seek to find ways to respond to the ever-evolving market and internal forces to gain competitive advantages, to differentiate in markets, and to seek outsized returns. So why does your new strategic plan look just like the last one?
ESG Featured Standing Up for Ocean Sustainability by Getting Wet Standing Up for Ocean Sustainability by Getting Wet
Impact Study Impact Study: Data Governance Landscape Assessment A global communications and networking technology company critically needed data to inform sales supporting insights and analytics, especially to support cross-sell opportunities.
Operating Model Making an Impact - Series: Optimizing Organizational Operating Structures Making an Impact - Series: Optimizing Organizational Operating Structures
Impact Study Impact Study: Platform Strategy & Digital Architecture A global technology company operating in 200 markets, wanted to pivot from a pure technology business to a multi-sided platform business. The CDO brought in Mesh to help it both define the Strategies needed to pivot its business and Architect the digital technology platforms to make that pivot.
Impact Study Impact Study: Customer Experience (CX) Strategy A client wanted to pivot its business to a customer centric approach and be at the leading edge of the Industrial Manufacturing market by doing so while expanding into DTC, built on a leading CXM platform. But they didn't have the experience, knowledge, or strategies to do so.
Impact Study Impact Study: Global Open Data Strategy Risks & Opportunities When a Global Chief Data Officer of one of the oldest, largest, and most respected Financial Institutions (FIs) in the world realized they were getting disrupted in the market by weaponized data, she needed a new narrative.
Impact Study Impact Study: Transformation Program Mobilization & Execution Defining and executing a new playbook for transformation programs focused on outcomes, not outputs for a Fortune 500 Super-Regional Bank.
Impact Study Impact Study: Employee Tech Experience Strategy Delivering a modern strategy to rapidly transform the colleague technology experience to focus on the real wants, needs, and pain points of colleagues.
Impact Study Impact Study: Colleague Experience (CX) Personas, Journey Mapping, and Service Blueprinting A client needed a rich set of data-driven personas and journeys defined for its employees to inform the company’s technology and HR strategies.
