Patient Experience - Mesh Digital LLC's Insights

Patient Experience

A collection of 4 posts

Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation

Transformation Tips

Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation

Structuring customer journey teams as one of the first horizontal capabilities defined as part of the customer experience organization can go a long way towards the goal of breaking down problematic, legacy silos. Here are some steps to consider when thinking about organizing customer journey teams:

The 5 Stages of Building a Digital-First, Customer-Centered Company

Digital Featured

The 5 Stages of Building a Digital-First, Customer-Centered Company

Here at Mesh Digital, LLC research and recent successful client engagements continue to reinforce that businesses' need greater elements of context, control and collaboration in all end-to-end interactions, and processes to improve the Customer/Patient Experiences (CX/PX).

Impact Study: Big Blue Health Insurer's Enterprise IAM Strategy & Architecture

Impact Study: Big Blue Health Insurer's Enterprise IAM Strategy & Architecture

The CISO of this $21B US Health Insurer was looking to leverage IAM to underpin the firms Digital Transformation, but also to empower its workforce just as new challenges & opportunities emerged in healthcare due to the COVID-19 pandemic. The firm needed its first ever Enterprise-wide IAM Strategy.

Ruining your Healthcare Brand One Patient Visit at a Time

I recently had the unpleasant opportunity to spend 9+ hrs in a local ED with my 81 year old mom. During this experience, I reflected on how poorly the American healthcare system treats its patients and wondered how we might be able to change these outcomes.