Patient Experience - Mesh Digital LLC's Insights

Patient Experience

A collection of 7 posts

Creating a Total Experience (TX) Strategy: Enhancing Customer Experience and Driving Top-Line Revenue

Strategy Featured

Creating a Total Experience (TX) Strategy: Enhancing Customer Experience and Driving Top-Line Revenue

In today's highly competitive markets, providing exceptional customer experience (CX) is a strategic imperative. However, focusing solely on CX isn't sufficient. An innovative approach that merges customer w/colleague experience (CX + EX) can create a Total Experience (TX) strategy.

Experience-led Growth: The modern approach to create value and lift across global industries

Growth Featured

Experience-led Growth: The modern approach to create value and lift across global industries

Experience-led growth is a strategy that involves creating a unique & engaging experience to drive growth and create value for all stakeholders. This approach to business is becoming increasingly critical in a variety of industries, including financial services, healthcare, automotive, and retail.

Industry Focus: How Digital Touchpoints Are Changing Customer / Member Experience in the Health Insurance Industry.

Industry Focus: How Digital Touchpoints Are Changing Customer / Member Experience in the Health Insurance Industry.

Digital touchpoints have revolutionized CX across industries, and the health insurance industry is no exception. With the rapid advancement of technology, health insurers have increasingly embraced digital touchpoints to enhance customer experience, improve efficiency, and streamline processes.

Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation

Transformation Tips

Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation

Structuring customer journey teams as one of the first horizontal capabilities defined as part of the customer experience organization can go a long way towards the goal of breaking down problematic, legacy silos. Here are some steps to consider when thinking about organizing customer journey teams:

The 5 Stages of Building a Digital-First, Customer-Centered Company

Digital Featured

The 5 Stages of Building a Digital-First, Customer-Centered Company

Here at Mesh Digital, LLC research and recent successful client engagements continue to reinforce that businesses' need greater elements of context, control and collaboration in all end-to-end interactions, and processes to improve the Customer/Patient Experiences (CX/PX).

Impact Study: Big Blue Health Insurer's Enterprise IAM Strategy & Architecture

Impact Study: Big Blue Health Insurer's Enterprise IAM Strategy & Architecture

The CISO of this $21B US Health Insurer was looking to leverage IAM to underpin the firms Digital Transformation, but also to empower its workforce just as new challenges & opportunities emerged in healthcare due to the COVID-19 pandemic. The firm needed its first ever Enterprise-wide IAM Strategy.

Ruining your Healthcare Brand One Patient Visit at a Time

I recently had the unpleasant opportunity to spend 9+ hrs in a local ED with my 81 year old mom. During this experience, I reflected on how poorly the American healthcare system treats its patients and wondered how we might be able to change these outcomes.