Transformation Tips Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation Structuring customer journey teams as one of the first horizontal capabilities defined as part of the customer experience organization can go a long way towards the goal of breaking down problematic, legacy silos. Here are some steps to consider when thinking about organizing customer journey teams:
Impact Study Featured Impact Study: Global Airline Digital Channel Reinvention Strategy & Architecture When the COO & Chairman of this Global Airline was staring down the path of restructuring, he saw the opportunity for Digital to lead the business out of bankruptcy and brought Mesh Digital in to drive this Digital Reinvention.
Operating Model Making an Impact - Series: Optimizing Organizational Operating Structures Making an Impact - Series: Optimizing Organizational Operating Structures
Impact Study Impact Study: Platform Strategy & Digital Architecture A global technology company operating in 200 markets, wanted to pivot from a pure technology business to a multi-sided platform business. The CDO brought in Mesh to help it both define the Strategies needed to pivot its business and Architect the digital technology platforms to make that pivot.
Impact Study Impact Study: Global Open Data Strategy Risks & Opportunities When a Global Chief Data Officer of one of the oldest, largest, and most respected Financial Institutions (FIs) in the world realized they were getting disrupted in the market by weaponized data, she needed a new narrative.
Impact Study Impact Study: Transformation Program Mobilization & Execution Defining and executing a new playbook for transformation programs focused on outcomes, not outputs for a Fortune 500 Super-Regional Bank.
Impact Study Impact Study: Commercial Payments Business Technology Strategy When the President of the Commercial business published her new strategy and supporting pillars, this Global CIO needed a response on how her technology organization would enable them.
