Impact Study Impact Study: Multi-billion Dollar Mid-Western Mutual Insurance Firm Data Trust & Data De-Identification Strategy The CIO and his leadership team (LT) were beginning a digital transformation journey with data as an underpinning of their digital future. However, Data Trust and a cohesive Data De-Identification (DDI) Strategy wasn't yet part of the foundation of that digital transformation.
Strategy Featured Managing Technical Debt for Chief Product Officers (and Chief Digital Officers): Unleashing the Power of Clean Code & Innovation In the realm of product development, tech debt lurks as a formidable challenge for Chief Product Officers and their teams. In this insightful article, we explore the importance of addressing technical debt and how CPOs can foster a culture of clean code and innovation within their organizations.
risk When AI Can't Replace Humans: Informing & Managing Risk Although Artificial Intelligence (AI) has revolutionized various industries by automating processes, analyzing data, and making predictions it can't replace humans entirely (yet) in risk management.
Agile When Agile is Too Agile: Addressing Challenges and Achieving Organizational Alignment in the Enterprise Agile practices can lead to challenges, particularly when projects involve complex dependencies and require alignment across the organization. This article explores the issues that arise when Agile is "too agile" for an enterprise and offers strategies to address these challenges.
risk AI's Impact on Risk Management: Transforming Global Enterprises' Risk Posture, Investments, and Strategies AI is rapidly reshaping industries and business practices, and its impact on risk management is no exception. This article explores the profound implications of AI on risk management practices.
risk Featured Creating a Shift Left Risk Strategy: Enhancing Organizational Agility and Reducing Bottom Line Costs A proactive and agile risk management approach known as "Shift Left Risk Strategy" has emerged as a more effective way to manage risks while simultaneously improving organizational agility and reducing costs.
Strategy Featured Creating a Total Experience (TX) Strategy: Enhancing Customer Experience and Driving Top-Line Revenue In today's highly competitive markets, providing exceptional customer experience (CX) is a strategic imperative. However, focusing solely on CX isn't sufficient. An innovative approach that merges customer w/colleague experience (CX + EX) can create a Total Experience (TX) strategy.
Impact Study Impact Study: Consumer Banking Technology Strategy - Baseline Assessment, Target State & Roadmap Amidst a recent acquisition spree, the consumer banking landscape has become more complex and the client’s IT priorities have shifted.
Growth Featured Experience-led Growth: The modern approach to create value and lift across global industries Experience-led growth is a strategy that involves creating a unique & engaging experience to drive growth and create value for all stakeholders. This approach to business is becoming increasingly critical in a variety of industries, including financial services, healthcare, automotive, and retail.
Growth The 5 BIGGEST Myths & Misconceptions About Growing a Company During Volatile Economic Down Cycles. As a Management Consulting organization here at Mesh Digital, LLC we're in a unique position to myth bust misconceptions across markets and industries around growth during volatile economic times as we're seeing in 2023.
Retail Industry Focus: How Digital Touchpoints Are Changing Customer Experiences in Global Retail. Retail has undergone significant changes of late, with the rise of digital technologies and the increasing demand for seamless, personalized customer experiences. Digital touchpoints, such as online, mobile apps, and social media platforms, have become critical components of the customer journey.
Industry Focus Industry Focus: How Digital Touchpoints Are Changing Customer Experience in the Global Financial Services Industry. Today, financial institutions are no longer just brick-and-mortar institutions where customers go to deposit or withdraw money. From online banking to mobile payments, customers now expect a seamless and convenient experience across all digital channels.
Healthcare Industry Focus: How Digital Touchpoints Are Changing Customer / Member Experience in the Health Insurance Industry. Digital touchpoints have revolutionized CX across industries, and the health insurance industry is no exception. With the rapid advancement of technology, health insurers have increasingly embraced digital touchpoints to enhance customer experience, improve efficiency, and streamline processes.
Automotive Industry Focus: How Digital Touchpoints Are Changing Customer Experience in the Global Auto Industry. The global automotive industry has been experiencing a paradigm shift in recent years, driven by the rapid advancement of digital technology, combined with the opportunities and challenges of moving to electrified platforms.
Transformation Tips Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation Structuring customer journey teams as one of the first horizontal capabilities defined as part of the customer experience organization can go a long way towards the goal of breaking down problematic, legacy silos. Here are some steps to consider when thinking about organizing customer journey teams:
Transformation Tips Transformation Tips Series: Breaking Down Organizational Silos in CX Led Digital Transformation Breaking down organizational silos is an important step in achieving a successful customer experience lead digital transformation. Here are a few considerations to keep in mind when planning your organization's transformation journey:
Digital Featured The 5 Stages of Building a Digital-First, Customer-Centered Company Here at Mesh Digital, LLC research and recent successful client engagements continue to reinforce that businesses' need greater elements of context, control and collaboration in all end-to-end interactions, and processes to improve the Customer/Patient Experiences (CX/PX).
Impact Study Impact Study: Big Blue Health Insurer's Enterprise IAM Strategy & Architecture The CISO of this $21B US Health Insurer was looking to leverage IAM to underpin the firms Digital Transformation, but also to empower its workforce just as new challenges & opportunities emerged in healthcare due to the COVID-19 pandemic. The firm needed its first ever Enterprise-wide IAM Strategy.
Impact Study Featured Impact Study: Global Airline Digital Channel Reinvention Strategy & Architecture When the COO & Chairman of this Global Airline was staring down the path of restructuring, he saw the opportunity for Digital to lead the business out of bankruptcy and brought Mesh Digital in to drive this Digital Reinvention.
resiliency Featured Improving Resiliency by Modernizing Operating Paradigms As central banks attempt to curb historic inflation to counter the liquidity injections, spurred by goosing economies due to slow downs caused by the COVID-19 pandemic. Executive leaders are trying to game out and rapidly act to stem the impacts of approaching market and demand contraction.
Strategy Featured Why does your “New Strategy” look just like the old one? Strategy requires inspired creative management thinking, as we seek to find ways to respond to the ever-evolving market and internal forces to gain competitive advantages, to differentiate in markets, and to seek outsized returns. So why does your new strategic plan look just like the last one?
ESG Featured Standing Up for Ocean Sustainability by Getting Wet Standing Up for Ocean Sustainability by Getting Wet
Impact Study Impact Study: Data Governance Landscape Assessment A global communications and networking technology company critically needed data to inform sales supporting insights and analytics, especially to support cross-sell opportunities.
Operating Model Making an Impact - Series: Optimizing Organizational Operating Structures Making an Impact - Series: Optimizing Organizational Operating Structures
Impact Study Impact Study: Platform Strategy & Digital Architecture A global technology company operating in 200 markets, wanted to pivot from a pure technology business to a multi-sided platform business. The CDO brought in Mesh to help it both define the Strategies needed to pivot its business and Architect the digital technology platforms to make that pivot.
