Automotive Industry Focus: How Digital Touchpoints Are Changing Customer Experience in the Global Auto Industry. The global automotive industry has been experiencing a paradigm shift in recent years, driven by the rapid advancement of digital technology, combined with the opportunities and challenges of moving to electrified platforms.
Transformation Tips Transformation Tips Series: Structuring CX Journey Teams in a Customer Led Digital Transformation Structuring customer journey teams as one of the first horizontal capabilities defined as part of the customer experience organization can go a long way towards the goal of breaking down problematic, legacy silos. Here are some steps to consider when thinking about organizing customer journey teams:
Transformation Tips Transformation Tips Series: Breaking Down Organizational Silos in CX Led Digital Transformation Breaking down organizational silos is an important step in achieving a successful customer experience lead digital transformation. Here are a few considerations to keep in mind when planning your organization's transformation journey:
Digital Featured The 5 Stages of Building a Digital-First, Customer-Centered Company Here at Mesh Digital, LLC research and recent successful client engagements continue to reinforce that businesses' need greater elements of context, control and collaboration in all end-to-end interactions, and processes to improve the Customer/Patient Experiences (CX/PX).
Impact Study Impact Study: Big Blue Health Insurer's Enterprise IAM Strategy & Architecture The CISO of this $21B US Health Insurer was looking to leverage IAM to underpin the firms Digital Transformation, but also to empower its workforce just as new challenges & opportunities emerged in healthcare due to the COVID-19 pandemic. The firm needed its first ever Enterprise-wide IAM Strategy.
Impact Study Featured Impact Study: Global Airline Digital Channel Reinvention Strategy & Architecture When the COO & Chairman of this Global Airline was staring down the path of restructuring, he saw the opportunity for Digital to lead the business out of bankruptcy and brought Mesh Digital in to drive this Digital Reinvention.
resiliency Featured Improving Resiliency by Modernizing Operating Paradigms As central banks attempt to curb historic inflation to counter the liquidity injections, spurred by goosing economies due to slow downs caused by the COVID-19 pandemic. Executive leaders are trying to game out and rapidly act to stem the impacts of approaching market and demand contraction.
Strategy Featured Why does your “New Strategy” look just like the old one? Strategy requires inspired creative management thinking, as we seek to find ways to respond to the ever-evolving market and internal forces to gain competitive advantages, to differentiate in markets, and to seek outsized returns. So why does your new strategic plan look just like the last one?
ESG Featured Standing Up for Ocean Sustainability by Getting Wet Standing Up for Ocean Sustainability by Getting Wet
Impact Study Impact Study: Data Governance Landscape Assessment A global communications and networking technology company critically needed data to inform sales supporting insights and analytics, especially to support cross-sell opportunities.
Operating Model Making an Impact - Series: Optimizing Organizational Operating Structures Making an Impact - Series: Optimizing Organizational Operating Structures
Impact Study Impact Study: Platform Strategy & Digital Architecture A global technology company operating in 200 markets, wanted to pivot from a pure technology business to a multi-sided platform business. The CDO brought in Mesh to help it both define the Strategies needed to pivot its business and Architect the digital technology platforms to make that pivot.
Impact Study Impact Study: Customer Experience (CX) Strategy A client wanted to pivot its business to a customer centric approach and be at the leading edge of the Industrial Manufacturing market by doing so while expanding into DTC, built on a leading CXM platform. But they didn't have the experience, knowledge, or strategies to do so.
Impact Study Impact Study: Global Open Data Strategy Risks & Opportunities When a Global Chief Data Officer of one of the oldest, largest, and most respected Financial Institutions (FIs) in the world realized they were getting disrupted in the market by weaponized data, she needed a new narrative.
Impact Study Impact Study: Transformation Program Mobilization & Execution Defining and executing a new playbook for transformation programs focused on outcomes, not outputs for a Fortune 500 Super-Regional Bank.
Impact Study Impact Study: Employee Tech Experience Strategy Delivering a modern strategy to rapidly transform the colleague technology experience to focus on the real wants, needs, and pain points of colleagues.
Impact Study Impact Study: Colleague Experience (CX) Personas, Journey Mapping, and Service Blueprinting A client needed a rich set of data-driven personas and journeys defined for its employees to inform the company’s technology and HR strategies.
Impact Study Impact Study: Payment Platform Due Diligence & U.S. Card and Unsecured Lending Strategy Assessment When opinions on technology platforms became clouded and this North American When opinions on digital platforms became clouded and this North American bank's U.S. Credit Card & Unsecured Lending Strategy needed a fresh set of eyes, Mesh provided an objective assessment and a set recommendations.
Impact Study Impact Study: Commercial Payments Business Technology Strategy When the President of the Commercial business published her new strategy and supporting pillars, this Global CIO needed a response on how her technology organization would enable them.
B2B A Digital Marketing Performance Metrics Primer for B2B Firms A Digital Marketing Performance Metrics Primer for B2B Firms Why Track Actionable Digital Marketing Metrics?
Data Science Using Data Science and Machine Learning to predict the Economic Health of Small Island Developing Economies (SIDEs). Using Data Science and Machine Learning to predict the Economic Health of Small Island Developing Economies (SIDEs)
Healthcare Is Healthcare Under Cyber Attack from the Inside? Using AI and Data Science to ID Cyber Risks in Healthcare. Is Healthcare Under Cyber Attack from the Inside? Using AI and Data Science to ID Cyber Risks in Healthcare.
Digital Why are business analytics and decision making essential in businesses of all sizes and types today? Why are business analytics and decision making essential in businesses of all sizes and types today?
Strategy The Importance of Strategic Networks in the Digital Business The Importance of Strategic Networks in the Digital Business
